Interim Measures for Medical Insurance Repricing

To address the recent rise in medical insurance premiums and in alignment with Bank Negara Malaysia's announcement on interim and temporary measures dated 20 September 2024, we are committed to supporting policyholders during this transition. Over the years, the cost of healthcare has risen significantly due to medical cost inflation and increased utilization of medical services. Together with BNM, our aim is to lessen the financial burden of the impacted policyholders and ensure policy continuity.

We will continue to collaborate with BNM and all relevant stakeholders to develop sustainable cost containment strategies to address the financial impact of rising healthcare costs and medical claims. We are fully committed to supporting BNM's initiatives and will be reaching out to the affected policy/certificate holders.We request your understanding to allow us to work out the details on the interim measures under the guidance of BNM with your best interests in mind. 

For further assistance, policy/certificate holders may reach out to our dedicated hotline starting 15 January 2025:  

• MCIS Life Customer Care team at +603 7652 3388 from Monday to Friday, 8.30am to 5.30pm (except Public Holiday).
• Alternatively, you may email us at customerservice@mcis.my or medicalplans@mcis.my